The Benefits and Risks of AI in 911 Call Centers
by CHHS Extern Katie Mandarano Across the United States, 911 call centers are facing a workforce crisis. In the U.S., there are more than 6,000 911 call centers, with over 35,543 911 operators currently employed. According to a survey by the International Academies of Emergency Dispatch (IAED), more than 100 call centers reported that at […]